REFUND & CANCELLATION POLICYEffective Date: July 18, 2026At CODESYNERGIX, we strive to deliver high-quality software development, website development, AI solutions, SEO, digital marketing, social media management, and other digital services. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are handled.By purchasing our services, you acknowledge that you have read and agree to this policy.1. Service CancellationCustomers may request to cancel a service by contacting us at:Email: info@codesynergix.comCancellation requests are reviewed based on the current stage of the project.2. Refund EligibilityRefunds may be considered under the following circumstances:Duplicate payment made for the same service.Payment was successfully processed, but the service cannot be provided by CODESYNERGIX.A technical issue prevented the delivery of the purchased digital service and cannot be reasonably resolved.Any other situation where CODESYNERGIX determines that a refund is appropriate.Refund requests must be submitted with sufficient details, including the invoice or payment reference.3. Non-Refundable ServicesUnless otherwise agreed in writing, the following services are generally non-refundable once work has commenced:Custom Website DevelopmentCustom Software DevelopmentMobile Application DevelopmentAI Automation SolutionsAPI Development & IntegrationsUI/UX DesignSEO ServicesSocial Media ManagementDigital Marketing ServicesBranding & Graphic DesignDomain RegistrationWeb HostingSSL CertificatesThird-party Software LicensesConsultation ServicesMaintenance & Support Plans already deliveredBecause these services involve time, planning, design, development, and professional expertise, refunds cannot be issued for completed or partially completed work.4. Project-Based ServicesFor custom development projects:If cancellation is requested before work begins, a refund may be issued after deducting applicable payment gateway or administrative charges.If the project has already started, refunds (if approved) will be calculated based on the amount of work completed, resources utilized, and project expenses incurred.No refund will be issued for completed milestones that have already been delivered and approved.5. Subscription ServicesFor recurring services such as:SEO ManagementSocial Media ManagementWebsite MaintenanceAMC PlansHosting ServicesCustomers may cancel future renewals at any time.However:Charges already paid for the current billing period are generally non-refundable.Cancellation will prevent future recurring charges but will not affect services already provided during the active subscription period.6. Digital ProductsDigital products, downloadable files, templates, source code, licenses, or other digital assets are non-refundable once they have been delivered, downloaded, or accessed, except where required by applicable law.7. Delays Caused by ClientsCODESYNERGIX is not responsible for project delays resulting from:Late content submissionDelayed approvalsMissing project requirementsChanges in scopeUnavailability of the clientSuch delays do not qualify for refunds.8. Change RequestsAdditional features or changes requested after project approval may require additional charges and may extend project timelines. These requests are not grounds for cancellation or refund of the original project.9. Refund ProcessingIf a refund is approved:Refunds will be processed using the original payment method whenever possible.Processing time is generally 7–14 business days, depending on the payment provider or banking institution.Payment gateway fees, taxes, or third-party charges may be deducted where applicable.10. ChargebacksCustomers are encouraged to contact CODESYNERGIX before initiating a chargeback with their payment provider.Fraudulent or unjustified chargebacks may result in suspension or termination of services and may be challenged with supporting documentation.11. Force MajeureCODESYNERGIX shall not be liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, cyberattacks, labor disputes, pandemics, or failures of third-party service providers.12. Policy UpdatesCODESYNERGIX reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page with a revised effective date.Continued use of our services after changes are published constitutes acceptance of the updated policy.13. Contact UsIf you have any questions regarding refunds, cancellations, or billing, please contact us:CODESYNERGIXEmail: info@codesynergix.com